Legal
Terms and conditions
The general terms are below. Anything specific to your move sits on the written quotation, and in the storage agreement where goods are being held. The signed document takes precedence.
1. Scope
These terms govern removals, packing, storage and associated transport carried out by Uxbridge Removals for customers in Hillingdon and the surrounding area. They become part of our agreement once you accept a written quotation.
2. Surveys and quotations
A survey precedes every quotation. It fixes the volume, the access at each end, the depth of packing, and whether any of the goods are to be held. A written quotation stands for thirty days from its date and is given against the inventory taken at that survey.
Should the inventory change — a loft, garage or outbuilding we were not shown — we tell you before going further and put any revised figure in writing. Nothing about a quotation changes on the day without your agreement.
3. Booking and payment
We treat a booking as confirmed once the quotation has been accepted in writing and any stated deposit paid. A deposit is returned in full where you cancel more than fourteen days ahead of the booked date; inside that window some or all of it may be retained against costs already committed.
The balance falls due as the quotation states, and in any event within fourteen days of the invoice date unless we have agreed otherwise in writing. Anything outstanding after that may attract interest.
4. Access, and what sits with you
Telling us about access at both ends is your responsibility: floors, lifts, staircases, lanes, gateways, surfaces, gradients, and any weight or height restriction. Where a building needs a lift booked or a bay reserved, obtaining that rests with you, although we will tell you precisely what to request.
Where access turns out to be materially different from the description and the job consequently takes far longer or needs other equipment, we raise it with you at the time rather than adjusting an invoice quietly.
5. What will not go on the vehicle
Hazardous and prohibited goods: fuel, gas cylinders, fireworks, solvents, open paint, corrosives, ammunition and the like. Nothing perishable and nothing alive; plants may travel at your own risk. Money, jewellery, deeds, passports and medication are best kept with you.
6. Cover
Goods in transit and in store are covered to the level your quotation and storage agreement state, subject to the exclusions written there. Anything of unusual value must be declared ahead of the move so it can be handled and covered properly.
Where you have packed a carton yourself, cover extends to loss or damage caused by our handling but not to damage arising from the packing itself.
7. Storage
Goods we hold are loaded, inventoried and recorded at the collection address. Charging begins on the collection day, in whatever periods the storage agreement sets out. Reaching held goods is by arrangement and needs reasonable notice.
Where storage charges go unpaid and we have given written notice allowing not less than thirty days to settle, we may exercise a lien over the goods and ultimately sell them to recover the debt, accounting to you for anything left over.
8. Things outside our control
Careful planning does not give us authority over traffic, weather, port or crossing disruption, customs processing, a chain collapsing, or a building withdrawing lift access on the morning. Where any of that affects your move we tell you at once and work out the best remaining option with you.
9. Moves outside the UK
Customs clearance on a European move is handled by us or by our appointed agent against the inventory taken at your property. Obtaining the documents marked as yours on the relevant country page is your responsibility, as is the accuracy of what you tell us for the declaration. Duties, taxes and charges imposed by an authority at the destination are payable by you unless the quotation states otherwise.
10. Claims
Tell us as soon as you notice loss or damage, and in writing within seven days of delivery or of goods leaving store. Keep the item and its packaging so that both can be examined. A late report may limit what the cover will meet.
11. Cancellation by us
Work that would be unsafe, unlawful or impossible for reasons beyond our control may be cancelled or postponed. Sums paid for work not carried out are refunded.
12. Law
The law of England and Wales governs these terms, and its courts have jurisdiction over any dispute arising under them.
Anything unclear?
Ask before you book, on the contact page.